Frequently Asked Questions
Answers to our most common questions about orders, delivery, payments, and returns.
1. How can I place an order?
Select your items from the product list, add them to cart, and complete checkout with your payment details.
2. What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and Cash on Delivery (COD) where available.
3. Can I cancel my order?
Cancellation is allowed only before the order is shipped. Once dispatched, cancellation is not possible.
4. What is your return policy?
Returns are accepted within 7 days if the item is unused, in original condition, and tags remain attached. See the Return & Exchange Policy for details.
Size issues / exchange (quick summary)
If the size is not right, you can request an exchange within the return window. Share your order ID and note about the size issue (demo guidance).
Payment failures (quick summary)
If your payment fails, try again or use an alternative method. If repeated, contact support with the transaction reference (demo).
COD availability & delivery time (quick summary)
COD may be available for eligible products/locations (shown in checkout). Delivery is typically estimated at 3–7 business days after dispatch (demo estimate).
5. Size issues: can I exchange?
Yes. If the size is not right, request an exchange within the return window. Share your order ID and a brief note so we can suggest the next best size (demo guidance).
6. Exchange policy
We accept exchanges based on availability. Please ensure the item is unused with tags intact. Custom stitched products may have limited return/exchange eligibility (as per policy).
7. Is Cash on Delivery (COD) available?
COD may be available for eligible locations and products. COD availability is usually shown during checkout (demo).
8. How long does delivery take?
Delivery time varies by product and location. In most cases, it takes around 3–7 business days after dispatch (estimated, demo).
9. What if my payment fails?
If payment fails, please try again or use an alternative payment method. For repeated failures, contact support with the transaction reference so we can assist (demo).
10. How do I track my order?
Use the Track page with your order ID or check the tracking link we send after dispatch.
11. What if my item arrives damaged?
Report damaged items within 24 hours with photos or an unboxing video so we can process a replacement or refund.
12. Do you offer bulk orders?
Yes, bulk orders may require minimum quantities and advance payment. Please contact us for custom bulk orders.
13. Are customized products returnable?
Customized and stitched products are non-returnable and non-refundable unless there is a manufacturing defect.
Quick FAQ Topics (Premium Summary)
- Size issues: exchange guidance (demo)
- Exchange policy: based on availability (demo)
- COD availability: shown in checkout (demo)
- Delivery time: typically 3–7 business days (demo)
- Payment failures: try again or use another method (demo)